Docs (Basic): Overview

Once you upload a document to an account, you’ll find it by going to Documents from the left sidebar menu or by opening the account’s Docs tab. A document’s access level depends on the specific folders you place it in. Read on to find out how it all works. 

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The Documents page

To view or download documents for all your accounts, go to your Documents page from the left sidebar menu. 

You’ll see three tabs here: 

  • Recent: These are the documents you’ve worked with in the last 30 days. It’s a convenient place to quickly find all of your most recent work. For more details, go here.
  • Docs: These are documents arranged by client account. Select an account, then navigate to its folders to access documents. You’ll find both recent and old documents here. To access the documents for a specific client, you can also go to Clients from the left sidebar menu, select the account, then open the Docs tab. 
  • Trash: These are documents that you deleted from various accounts in the last 120 days. For more details, go here.

The Docs list

The Docs list displays all the documents for the selected account. 

You’ll find this information here:

  • Name: The document’s file type appears to the left of its name.

  • Contains: This shows how many documents and subfolders are in the current folder. If the subfolders contain documents or other subfolders, they are included in the total. For example, if your folder contains 3 subfolders, each of which contains 3 subfolders with 3 docs, you'll see: '27 docs, 9 folders'.

  • Uploaded: This is the date the document was uploaded.

  • User: You see who uploaded documents to the top-level folders with Client can view and Private access levels. For more details on access levels, go here.

  • Description: If a description was added while the document was uploaded, you’ll see one here.

  • Status: The status tags help you manage and organize your documents. For more details, go here.

  • Folders and documents are labeled NEW when they contain client-uploaded files that haven’t yet been viewed yet. Once they are viewed or downloaded by any of the firm members, the label goes away.


Note! Documents uploaded by a firm member are never labeled as New for the other staff. 

On an account’s Documents page, the five tabs help organize documents for that account:

  • Documents: All client documents are stored here (more details below).
  • Approvals: These firm-prepared documents have been paid for and approved by the client, or they are still awaiting approval. Tags let you know their status. 
  • Signatures: These firm-prepared documents still need to be signed by clients.
  • File Requests: These are links to folders where clients can upload documents when they cannot log in to the TaxDome portal. 
  • Trash: These are documents that have been deleted; after 120 days they disappear permanently. 

Knowing when clients upload documents

When a client uploads a document, you receive an email notification. Plus, you get a notification in your Inbox+. Click on the highlighted document name or the Go to... link to get to the document.

You also receive a notification when a client uploads documents to an organizer. For more details about this, go here.

On the Documents page, documents that have been uploaded by the client and haven’t been viewed or downloaded by any of the firm members yet—and folders containing such files—are labeled New. Once any member of your team opens the file, the New label disappears for all firm members. 

Next to Docs, you can see the general number of unopened docs uploaded by the client.


Tip: Change your notification preferences whenever you need to.

Who Can Manage Documents

Firm owner and admins can upload, edit and delete documents for all the accounts; all other team members need to be given proper access rights:

1. Go to Settings, select Team & Plans in the menu bar, click the three dots to the far right of the team member's name, then select Edit.

2. Toggle on Manage documents.

3. Click Save

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